When the shipment comes back before it gets delivered to the customer due to various reasons, it fall under the category of Return to Origin(RTO).
Following are the charges for RTO Shipments effective from 15th March 2018:
Note: These charges are in addition to commission (wherever applicable) and plan level transaction fees.
If you need any further assistance with RTO, reach out to us by using the chat option on the bottom right corner of your Kraftly Seller Panel. We're here to help!