When your sellers account on Kraftly displays an outstanding amount during a settlement period, it is called as a 'Negative Balance'. Due to this, we send you a daily 'Negative Balance Report' which contains a shipment level breakup of the amount that is payable by you.

Why do I have a negative balance in my account?
Below are the reasons behind your account's negative balance:

  • RTO or Return To Origin charges

When the shipment comes back before it gets delivered to the customer due to various reasons, it falls under the category of Return to Origin(RTO). To know more about RTO charges, please click here.

  • Product Return charges

Return charges are applicable when a product gets returned by the customer due to various reasons. To know more about Kraftly Return Charges, click here.

  • Extra Freight charges

If your shipment load is larger or heavier than anticipated, a fee will be charged.

  • Order Cancellation by Seller

Cancellation and other charges are applicable if an order gets cancelled by the seller himself/herself.

Please Note: In order to process your settlement smoothly, we request you to pay your due amount timely.

To download your 'Negative Balance Report', go to your registered email account or directly view it in your Kraftly Seller Panel. For this:

  1. Log in to your seller panel.
  2. Go to the 'My Earnings' tab from your left menu.
  3. Select the dates for which you would like to check your balance.
  4. Click on ‘Export'.

Note - You can only select a period of 30 days at a time. However, you can download multiple reports for different months by selecting different date ranges. 

If you're stuck, you can always reach out to us by chatting with us using the chat option in the bottom right corner of your Kraftly Seller Panel. We're here to help!

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