These policies are applicable in addition to the shop level policies available on the product description page. All return requests have to be initiated by the buyer within 5 days of receipt of their parcel. No return requests will be entertained post that and the funds will be remitted to the seller.
1. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
2. Cost of return will be borne by the seller in case damaged or wrong product was shipped.
If seller is using Kraftly to ship his orders, he would have to bear the return freight cost over and above the shipment cost and Kraftly’s commission. In this case, the same would be deducted from his wallet.
There are certain scenarios where it is difficult for us to support returns:
a. Return request is made outside the specified time frame
b. Product is damaged because of use or Product is not in the same condition as you received it
c. Specific categories like innerwear, lingerie, socks and clothing freebies
d. Any consumable item which has been used or installed
e. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
f. Made-to-order / custom jewellery
g. Fragile items, hygiene related items