There are certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame i.e. within 5 days of receiving the parcel.

• Product is damaged because of use or Product is not in the same condition as you received it

• Specific categories like innerwear, lingerie, socks and clothing freebies

• Any consumable item which has been used or installed

• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

• Made-to-order / custom jewelry

• Fragile items, hygiene related items

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