KYC verification is a mandatory process specified by RBI guidelines in order to facilitate transfer of currency. Since Kraftly directly processes remittances to you,
it is essential that we verify your bank & document details. After submission of details, our team manually checks your entries within 24 - 48 business hours & approves or rejects your application based on what they find.

KYC verification is split into two sections on Kraftly:

  1. Bank Details Verification:
  2. Income & Address Document Verification: 

Given below are the details you would need for KYC verification of the above two sections:

  1. Bank account number, IFS Code, Branch Name, A cancelled cheque
  2. PAN Card and Number, Aadhaar Card and Number, Proof of Address (Such as Aadhar Card/ Voter ID/ Passport, etc.)

Here's why your KYC application process may have failed:

1. The uploaded documents did not match the submitted information

For Bank Details: If the information you've submitted is found to be incorrect or does not match with the cancelled cheque image.

For Income & Address Proofs: There may be a discrepancy between the submitted PAN card no. and the uploaded PAN image.

For Address Proof: Address Proof is not valid or match with the submitted information.

2. Your details were not readable from the uploaded documents

Please make sure that you upload clear images of all your documents to avoid rejection of your KYC application.

If your KYC Application has failed due to any of the above-mentioned reasons, we request you to upload your documents again. Our team will cross-check your details again and get back to you within 48 business hours.

You can check KYC verification status on the left menu of your Kraftly seller panel under the head "KYC".

To upload your KYC documents again, click on the button below:


For further clarification/information, please contact us at +91-9266623005, or email us at support@kraftly.com. 

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