Kraftly provides Buyer Guarantee for all Kraftly fulfilled orders to its customers purchasing from the app. Sellers cannot refuse to accept return of products. Only in below listed conditions, the seller can refuse to accept returns :

· Return request is made outside the specified time frame

· Product is damaged because of use or Product is not in the same condition as you received it

· Specific categories like innerwear, lingerie, socks and clothing freebies

· Any consumable item which has been used or installed

· Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

· Made-to-order / custom jewelry

· Fragile items, hygiene related items

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